Effective Date: May 12, 2026
Welcome to Surfaces by Pacific. By using our website, requesting a quote, or purchasing products from us, you agree to the policies outlined below.
Privacy Policy
Information We Collect
We may collect the following information when you interact with our website or business:

• Name

• Company name

• Email address

• Phone number

• Billing and shipping addresses

• Payment information (processed securely through third-party providers)

• Project details and product interests

• Images uploaded to design or visualization tools

• Website usage information such as IP address, browser type, pages visited, and cookies

How We Use Your Information
We use your information to:

• Respond to inquiries and quote requests

• Process orders and payments

• Coordinate deliveries

• Provide customer support

• Improve our website, products, and services

• Send updates and marketing communications

• Comply with legal obligations

Sharing of Information
We do not sell your personal information.
We may share your information with trusted service providers such as payment processors, shipping companies, website hosts, analytics providers, and CRM platforms that help us operate our business.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyze traffic, and enhance your experience. You may disable cookies through your browser settings.
Data Security
We implement commercially reasonable safeguards to protect your information; however, no method of transmission or storage is completely secure.
Data Retention
We retain information only as long as necessary to provide our services and comply with legal and accounting requirements.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or request restrictions on the use of your personal information.
SMS Communications
If you provide your mobile number, we may send order updates, delivery notifications, and occasional promotional messages.

• Message and data rates may apply.

• Message frequency varies.

• Reply STOP to opt out.

• Reply HELP for assistance.

We do not share mobile opt-in information with third parties for their marketing purposes.
Terms of Use
Website Use
This website is provided for informational and business purposes only. You agree to use it lawfully and in a manner that does not interfere with its operation.
Product Information
Product images, colors, and specifications are provided for reference only. Actual materials, especially natural stone, may vary in color, veining, and pattern.
Quotes and Orders
All quotes, pricing, and product availability are subject to change without notice. Orders are subject to acceptance by Surfaces by Pacific.
Payment Terms
Payment terms are subject to credit approval and agreed terms. Late payments may be subject to finance charges, collection costs, and attorneys' fees.
Inspection and Acceptance
Customers are responsible for inspecting materials upon pickup or delivery. Fabrication, cutting, or installation constitutes acceptance of the material.
Returns and Claims
Approved returns may be subject to restocking fees. Custom orders and cut-to-size products are generally non-returnable.
Limitation of Liability
To the fullest extent permitted by law, our liability is limited to the purchase price of the products involved. We are not liable for indirect or consequential damages.
Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Surfaces by Pacific and may not be used without written permission.
Governing Law
These terms are governed by the laws of the State of Illinois.
Contact Information
Surfaces by Pacific
1300 Mark Street
Elk Grove Village, IL 60007
Phone: (630) 475-8861
Email: assist@pacsurfaces.com
Website: https://www.surfacesbypacific.com
We may update this page from time to time. Any changes will be posted here with an updated effective date.